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5 Tips for Using Live Chat on your e-Commmerce Site

If setup and used properly live web chat is a great customer service option for your e-commerce site.  It has low usage among consumers (24% used in the previous year) but it has a higher level of satisfaction for customer support than email, social media and even phone. Don't show it if no one is there.   We have all seen the "Live support not available" graphics on web sites and this just seems so last decade to me.   If no one is there, just replace the graphic with something else. It is...

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Hello? Is anyone paying attention?

"Hello... I've tried to call your support lines which told me that I'm not calling within business hours and the system hung up on me (I called at 2PM EST). I have also tried your "Online Assisted Support" and after filling in all of the information I received a web error that told me to try later... I filled in the form on Thursday of last week too with the same results... Are you having some technical difficulties or do you just not want to support your products?" That was the message a...

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