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Mobile e-Commerce Growing Rapidly

PayPal and Ipsos released some new numbers today showing that mobile commerce is growing at a compound rate of 34% compared to traditional ecommerce growing at only 14%.  This is great news for merchants who have already made the jump to responsive web design and is consistent with what we have been seeing across our customers.  A significant portion of traffic and sales is now coming in from mobile shoppers. While the hype is great, it is important to point out that they are reporting that...

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Building Trust = Increasing Conversion

This is a continuation of my post last month on required content and carries on the theme of building trust with your shoppers.  Increased trust means increased sales.  Building trust isn't something that The Gap or Amazon need to worry about, but for the rest of us, we have to work hard to convince people that have never heard of us to spend their hard earned money on our great products. Basic details like a toll free number, an address, and a return policy all help, but more and more sites...

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PayPal Web Payments Pro in Canada

Last fall PayPal (finally) launched Web Payments Pro for Canadian merchants.  For years it has bothered me that Canadian merchants did not have access to this service and had to pass their customers to PayPal to complete the transactions.  This is fine for small business and hobbiests, but doesn't cut it if you want to look like a professional. We implemented our first WPP site in February of this year for www.gumdropsonline.com .  They had used PayPal on their previous site and as part of a...

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