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twitter exchange from hacked designersOn my daily browse of the twitterverse this morning I came across the exchange shown here between a couple of designers I follow on my @ideaLEVER account. I hid the account details to protect the innocent.

I did a bit of poking around and the host in question charges $3.95/month.  The thread goes on to complain about the lack of support from the host.

I feel bad for the designers and for their affected clients but I can't say that I am surprised.  We hear this sort of story all the time.  When price is your motivator it usually doesn't end well.  I don't care if you are getting your house painted, your car fixed or getting a web site.  The lowest price estimate is rarely the best.

What is this incident going to cost?

  • Loss of Business:  While being offline for week is bad enough, this is going to affect their Google rankings and cost them business for many weeks to come.  Right before Christmas...

  • Loss of Productivity:  The designer has to scramble to repair the damage.  This would likely include moving to a new host, launching their most recent backup (if they have one) and making any changes to content that might have occurred since the backup.  This likely is not billable work so several days of revenue go out the window.

  • Loss of Reputation: The designer will have to work very hard to re-earn the trust of their client and depending on the nature of the hack, the affected customers will have to repair their reputation with their customers too.
When comparing the price of an OpenSource CMS to a SaaS product like SiteCM you need to look at the bigger picture and all of the costs over the life of the site.  Not only does SiteCM provide reliable hosting and great customer service, we also provide regular updates to our CMS closing security holes before they can do any damage to our reputation or your customers.  Your customers will also get regular training and support so you can keep doing design and building your business.

If you have had an OS CMS site hacked, give SiteCM a try.  Yes the price is higher but the cost is much much lower.
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David Stocks
Friday, November 30th, 2012 at 5:30PM
Excellent story, Rob
Suffolk Graphic Designer
Thursday, November 22nd, 2012 at 3:28AM
Well said. Consider hosting as a parking spot. Do you really want to park your new Aston Martin in a seedy part of town, surrounded by other cars that are up on blocks with their windows broken?

~Nick Burman

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